It doesn’t seem to matter whether the startup is a household name like WeWork or MoviePass, or if it was so small that no one would ever have heard of it outside a tiny and specific niche. Startups, ...

For many businesses, contact centers operate as the hub of their customer communications. Call center agents take inbound calls from people who need help, working to improve customer experiences as ...

If you’re reading this article, we’re guessing that, for some reason or other, you’re checking out Skype alternatives for your business. There are plenty of reasons why Skype might not be for you, and ...

Also known as a webinar, a web conference is basically an online presentation or event. It can be a professor giving a lecture or a company providing a quarterly business-wide update. There’s audio ...

Customer satisfaction is at an all-time low, and many companies are struggling to justify rising prices without adding value, according to the Wall Street Journal. The key to making your company more ...

Several studies have predicted that by this point in time, about 80% of customer service contact would be automated, 1 and it’s no wonder why. The ability to automate support, especially as a small ...

Way back at the end of the 20th century, ecommerce was an optional extra. These days, it’s an essential part of any business plan. If you want to grow your enterprise, you need a great online store ...

Unite calls, texts, and faxes from the leading business phone app, with extensive integrations, AI features, and quick setup on all your devices. Use one number for calls, texts, and faxes, with ...

Stay in touch with faculty, students, and staff during class, walking across campus, or during the big game with individual and group messaging. Mobilize your campus with a cloud phone system that ...

During times of economic uncertainty, businesses struggle to balance productivity with aggressive cost-cutting measures. In recent years, investments in advanced technology have been a common solution ...

Seamlessly integrate your RingCentral communications and collaboration solution with Okta to create a powerful business communications and management hub. RingCentral for Okta provides secure identity ...

It’s easy for small businesses to lose track of all their customer support conversations—questions, complaints, follow-ups—across their various different channels, from chatbots to emails to social ...