For many businesses, contact centers operate as the hub of their customer communications. Call center agents take inbound calls from people who need help, working to improve customer experiences as ...

It doesn’t seem to matter whether the startup is a household name like WeWork or MoviePass, or if it was so small that no one would ever have heard of it outside a tiny and specific niche. Startups, ...

If you’re reading this article, we’re guessing that, for some reason or other, you’re checking out Skype alternatives for your business. There are plenty of reasons why Skype might not be for you, and ...

Customer satisfaction is at an all-time low, and many companies are struggling to justify rising prices without adding value, according to the Wall Street Journal. The key to making your company more ...

Unite calls, texts, and faxes from the leading business phone app, with extensive integrations, AI features, and quick setup on all your devices. Use one number for calls, texts, and faxes, with ...

Stay in touch with faculty, students, and staff during class, walking across campus, or during the big game with individual and group messaging. Mobilize your campus with a cloud phone system that ...

During times of economic uncertainty, businesses struggle to balance productivity with aggressive cost-cutting measures. In recent years, investments in advanced technology have been a common solution ...

Several studies have predicted that by this point in time, about 80% of customer service contact would be automated, 1 and it’s no wonder why. The ability to automate support, especially as a small ...

Seamlessly integrate your RingCentral communications and collaboration solution with Okta to create a powerful business communications and management hub. RingCentral for Okta provides secure identity ...

It’s easy for small businesses to lose track of all their customer support conversations—questions, complaints, follow-ups—across their various different channels, from chatbots to emails to social ...

If you attend or host a lot of meetings at work, you’ve probably come across a huge variety in terms of the quality of those meetings. Luckily, it’s pretty easy to improve your overall meeting culture ...

Also known as a webinar, a web conference is basically an online presentation or event. It can be a professor giving a lecture or a company providing a quarterly business-wide update. There’s audio ...